FAQ

You can register for online banking and servicesby visiting our website and clicking on the "Register" button. You’ll need your account details and personal identification for verification. 

You can apply for a loan by visiting any of our branches or applying online through the "Loans" section of our website. You will need to provide personal identification, proof of income, and other relevant documents depending on the type of loan.

• A valid government-issued ID (passport, driver’s license, etc.)
• Proof of address (utility bill, lease agreement, etc.)
• Passport-sized photographs
• Completed application form

To open a new account, you can visit any of our branches or apply online through our website. You'll need to provide valid identification, proof of address, and complete the necessary application forms.

Finova Refund offers chargeback assistance, scam recovery, refund processing, microfinance loan services, and secure money transfers to any bank. Our goal is to provide complete financial support and recovery solutions to individuals and businesses.

Yes, Finova Refund operates as a fully legal and compliant financial services provider. We work in accordance with applicable regulations and collaborate with recognized agencies to ensure all services are delivered responsibly and transparently.

Our team reviews each case carefully, gathers the necessary documentation, and works with financial institutions and relevant partners to pursue fund recovery. While outcomes may vary depending on the situation, we are committed to handling every case with professionalism and diligence.

We provide flexible microfinance loan options designed to support both personal and business needs. Loan terms and eligibility depend on individual assessments to ensure responsible lending and repayment structures.

Transaction times for money transfers are typically fast, depending on the receiving bank. Recovery and refund processes may take longer as they involve investigations and coordination with third parties, but we keep clients informed throughout the process.